Returns & Exchanges

At Our Place, we want you to love your kitchen essentials as much as we do, which is why we offer a 100-day trial period for all cookware. If you are not completely satisfied, we provide free returns and exchanges to ensure your home cooking experience is perfect.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Select Your Items

  Choose the specific products you wish to return or exchange and select the reason for your request from the dropdown menu.

• 3.
  Print and Pack

  Download your prepaid shipping label and securely pack your items in their original packaging to ensure safe transit back to our warehouse.

• 4.
  Send It Back

  Drop off your package at any authorized carrier location; once received, your refund or exchange will be processed within 5-7 business days.